SHIPPING & RETURNS
SHIPPING POLICY
At Quaint Vintage, we are committed to providing a smooth and timely delivery experience. Below are the details of our shipping policy.
Shipping Destinations
We currently ship worldwide. However, please note that due to various circumstances such as ongoing conflicts, or other restricted areas, there may be certain regions or countries where we are unable to deliver. If we cannot fulfill your order due to shipping restrictions, we will notify you and offer a full refund.
Processing Time
Once your order is placed, we aim to process and ship it within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Costs
Shipping rates are calculated at checkout based on the order value.
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Within the EU:
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Orders under €99: €5 shipping fee.
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Orders of €99 or more qualify for free shipping.
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Worldwide:
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Orders under €149: €15 shipping fee.
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Orders of €149 or more qualify for free shipping
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Return shipping costs are the responsibility of the customer unless the item is incorrect or damaged. For more information, please check out our Return Policy or contact us at info@quaintvintage.nl.
Estimated Delivery Times
Delivery is estimated (after dispatch) within 1-3 business days in the Netherlands, 2-5 business days within the EU, and 5-20 business days for worldwide orders. Please note that delivery times may vary depending on the destination.
Shipping Providers
We partner with reliable shipping carriers to ensure that your order reaches you safely and on time. All packages come with tracking information, which will be shared with you once your order is shipped.
Missing or Delayed Shipments
If your shipment is delayed beyond the expected delivery time, or if your package is lost in transit, please contact our customer service team at info@quaintvintage.nl or via the chatbox on the bottom-right corner of our website. We will do our best to resolve the issue promptly.
Returns & Exchanges
For more details on returns, exchanges, and refunds, please refer to our Return Policy below.
RETURN POLICY
At Quaint Vintage, we take pride in offering high-quality, vintage second-hand clothing, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with returns or exchanges.
Returns
Eligibility for Returns:
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Items must be returned within 14 days of receipt.
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Items must be in their original condition, unworn, unwashed, and (if present) with all original tags attached.
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Items marked as "final sale" are not eligible for return.
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Customers are responsible for return shipping costs unless the item was received damaged or incorrectly.
How to Return:
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Contact us at info@quaintvintage.nl with your order number and the reason for return.
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Once your return is approved, we will provide instructions on how to ship the item back to us.
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After receiving and inspecting the item, we will process your refund within 5-7 business days to the original payment method.
Exchanges
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We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Incorrect Items
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If you receive an item that is damaged or incorrect, please contact us at info@quaintvintage.nl within 48 hours of receiving the item. We will arrange for a full refund, including return shipping, at no cost to you.
Non-Returnable Items
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Final sale items cannot be returned or exchanged.
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Gift cards and downloadable products are non-returnable.
Refunds
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Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
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Shipping fees are also refundable when a customer returns their order within the 14-day withdrawal period, in accordance with EU consumer laws. If the return is due to a damaged or incorrect item, we will also cover the return shipping costs.
Return Address
Korte Hoogstraat 17-A
Zuid-Holland, 3011GK
Rotterdam, The Netherlands